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We are seeking a highly organized, detail-oriented, and reliable Order Entry Clerk to join our growing remote team at Positive Behavior Steps. In this role you will be responsible for accurately processing and managing service orders, maintaining organized records, and ensuring seamless communication between our clients and internal teams. Your efficiency and attention to detail will play a vital role in supporting the smooth delivery of our behavioral health programs and services.

Key Responsibilities

Accurately enter and process client service orders into the company's order management and CRM systems
Review and verify order details for accuracy, completeness, and compliance with company policies
Communicate with clients and internal teams to confirm order details, service schedules, and special requests
Coordinate with operations, clinical, and administrative teams to ensure timely and accurate service delivery
Track and monitor the status of all active orders and provide updates to clients and staff as needed
Resolve order discrepancies, errors, or delays promptly and professionally
Maintain organized and up-to-date records of all orders, transactions, and client interactions
Generate and review daily, weekly, and monthly order reports for management review
Assist with invoicing, billing inquiries, and payment processing as needed
Identify opportunities to improve the order entry process and communicate recommendations to management
Handle all client and organizational data with the highest level of confidentiality and in compliance with HIPAA and applicable privacy regulations
Provide general administrative and operational support to the team as required

Qualifications & Skills

High school diploma or equivalent required; associate's or bachelor's degree in business, healthcare administration, or a related field is a plus
0–2 years of experience in order entry, data entry, administrative support, or a related role
Strong attention to detail with a high level of accuracy in data entry and record keeping
Excellent written and verbal communication skills with a professional and friendly tone
Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
Experience with CRM software, order management systems, or ERP platforms is a plus
Ability to multitask and prioritize effectively in a fast-paced remote environment
Strong organizational and time management skills with the ability to meet deadlines
Self-motivated, reliable, and able to work independently with minimal supervision
Ability to handle sensitive client and organizational information with discretion and professionalism
Genuine passion for behavioral health, wellness, and making a positive impact in the community
Bilingual skills are a welcome bonus

What We Offer

Competitive salary with performance-based incentives
Comprehensive health, dental, and vision benefits package
Paid time off and company holidays
Flexible remote work schedule
Specialized training and onboarding support in behavioral health operations
Opportunities for career growth and advancement within the organization
A compassionate, inclusive, and mission-driven work environment
Ongoing professional development and continuing education opportunities
Employee wellness programs and work-life balance initiatives

Equal Opportunity Employer

Positive Behavior Steps is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace where every team member feels valued, respected, and empowered to make a meaningful difference in the lives of those we serve.

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Apply for Order Entry Clerk at PBX Steps